Yes. Please indicate the method of shipping you would like in your notes or call customer service at 1-800-519-3386. Additional charges will be added to your order.

Yes, as you enter credit card information notice the URL says https, which means it’s secure and powered by www.flexoweb.com.

Skibz come in one size, however, Skibz are adjustable, there is one setting for smaller babies and another for larger babies and toddlers. Skibz fit most babies from 3 months to 3 years. *Please note: If you have an older or larger special needs child we may be able to accommodate you with a larger size. Contact customer service at 1-800-519-3386.

Skibz are made from two layers of 100% cotton fabric

Skibz close with a nickel-free snap fastener.

Most shipments are processed in 24-48 hours from the time payment is received. Please allow 5-7 business days for your order to arrive.

Phone orders can be placed Monday – Friday 9am – 5pm MST at 1-800-519-3386

Yes, simply call our customer service line OR send payment to sales@skibzusa.com with instructions in the notes.

Customer satisfaction is our main priority. Therefore, should you need to return an item please contact our Customer Care Department for assistance. Be sure to provide information about what needs to be returned including the item number(s), your name and address, your e-mail address, the reason for the return, and your order number. If calling by telephone please have your invoice handy so we can obtain the information required to process your return. We will provide you with a return merchandise authorization (RMA) number, which must accompany your return shipment. Please be advised that all items must be returned to us in exactly the same manner in which they were received by you. In other words, all items approved by us for return must be returned in their original condition. Original condition means that all tags must still be attached. No returned merchandise will be accepted without a pre-authorized RMA number. Returned merchandise that does not include a pre-authorized RMA number will be shipped back to you, at your expense, and we will charge your credit card appropriate shipping costs plus a $5.00 handling fee. The customer must pay all costs related to return shipping. For your protection, all returns must be sent back to us using a traceable carrier such as UPS or FedEx that can provide a tracking number. This is required for verification purposes. It is your responsibility to ensure the secure packaging of any returned merchandise. We are not liable for any costs associated with the damage or loss of any returned merchandise during transit. After receiving and inspecting the returned merchandise, and we have determined it is still in it’s original condition, we will reimburse your credit card for the purchase price of the item, less the original shipping charge (if any) and also less a re-stocking fee equivalent to 15% of the value of the returned merchandise or $5.00 per returned item, whichever is greater. At the sole discretion of our Customer Care Department, all items approved by us for return that are not received in their original condition either will be shipped back to you, at your expense, and we will charge your credit card appropriate shipping costs plus a $5.00 handling fee, or will be accepted for return, but we will only reimburse your credit card for the purchase price of the item, less the original shipping charge (if any) and also less an increased re-stocking fee equivalent to 50% of the value of the returned merchandise or $8.00 per returned item, whichever is greater. In addition, if your original order qualified for free standard shipping, but no longer qualifies for free standard shipping as a result of a return, then we will also deduct $2.25 (our standard shipping charge) from the amount to be reimbursed to your credit card. Claims to return merchandise must be made within 5 days of receipt of shipment. Furthermore, all returns must be received at our warehouse within 20 days from the date the product was delivered to you. Returns received at our warehouse after 20 days from the date the product was delivered to you will not be accepted. Such returns will be shipped back to you, at your expense, and we will charge your credit card appropriate shipping costs plus a $5.00 handling fee. Please allow 14 days from the time we receive the returned merchandise in order to complete processing to your credit card.

We ship anywhere in the world except to the United Kingdom and Europe. If you live in one of these areas please purchase you product from www.theoriginalskibz.com

We respect your privacy and we appreciate that you are entrusting to our care some of your very important personal information. You can rest assured that we will never resell your information or provide access to it by any third party not directly associated with us. Information collected on this website is used only for processing purposes. For more details, please take the time to read our Privacy Policy as it further explains our commitment to your privacy.

Should you receive an incorrect item please contact our Customer Care Department for assistance. In the unlikely event that we have mistakenly sent you the wrong item then at our expense we will send you the correct item and also arrange to pick up the incorrect item. However, if you have received an item that was incorrectly ordered by you then you may return the item, but you will be responsible for all costs associated with the return as indicated in our return policy. Claims for incorrect items must be made within 5 days of receipt of shipment.

No. Only the billing address will receive an invoice with prices on it. A packing slip without prices will be sent with an order being shipped to a different address other than the billing address.

Sales tax is applied to orders shipped to destinations located within the state of Utah. We are required by law to collect and submit sales tax in states in which we have a physical presence.

We'd gladly exchange your product. Please call customer service 800-519-3386 to make arrangements. Exchanges are to be shipped postage paid.

If you believe your shipment might be lost please contact our Customer Care Department for assistance. Orders that are lost due to incorrect delivery address information provided by you are strictly your responsibility, and at our sole discretion, may not be eligible for a refund. However, should a lost order be due to our mistake we will promptly send you a duplicate order at our expense, or issue you a full refund at your request. Claims for non-receipt of an order must be made within 30 days from the order date.

We take great pride and care in ensuring that our products are free from manufacturing defects and are packaged properly before they are shipped to you. However, we are aware that unforeseen problems may arise once your order leaves our warehouse. You should be aware that outer carton damage does not necessarily indicate that your Skibz is damaged. Regardless of whether or not the outer packaging has visible damage, once you have had a chance to inspect your order, please contact our Customer Care Department immediately for assistance. Always be sure to provide us with your invoice number and the product number of the damaged item. Claims for damaged items must be made within 5 days of receipt of shipment